The Greatest Guide To empire today

We guarantee you that it's not the encounter that we desire for our buyers, and we apologize for the response that you obtained. We’ll be in contact along with you Soon to learn more.

August 16, 2018 at 6:eleven am We have now had Empire install carpet for our dwelling more than the a few years. I termed in seven/2018 for carpet restore as my Puppy scratched up a small portion our learn Bed room carpet. First, After i called, the consultant stated that somebody would connect with with 24-48 hours…took about a 7 days. At the time contacted, Empire explained a person from other Section would contact….no simply call. I lastly acquired a maintain of some one Virtually 4-5 months afterwards!! Finally, I believed we built progress..not! The revenue man or woman, following numerous e-mail back and forth such as images of space in need of maintenance, a date was scheduled to the “maintenance”. I had been advised to clear out complete home (couldn’t understand why complete space wanted cleared out for patched/restore and questioned it numerous periods). Company was scheduled, area fully clear out, and also acquired reminder call day just before. Nicely, day of appointment, I used to be known as and instructed they'd to reschedule. I used to be extremely upset and referred to supervisor, Tim, who was Unquestionably no help and “could do nothing over it”. I demanded to speak to his outstanding, Robert.

I had been informed that four crews called off/no clearly show. I was now scheduled for upcoming working day. The installers came out initial thing and looked at my carpet and informed me they could’t do it, as the salesperson indicated on perform get for “a extend of carpet not fix and cannot correct”. He spoke with supervisor through cellphone, Robert, who was to contact me afterwards that working day. All over again, NO Get in touch with!! I had to leave quite a few messages for two times before the initial salesperson, not supervisor, referred to as me again. UNACCEPTABLE! She informed me that she didn’t understand I necessary mend and thought the carpet can be stretch (Although shots were incorporated!!!) Also, Educated me that Although the area needing maintenance was compact, they'd not be capable to patch (mind you I have more carpet) and your complete grasp place carpet would need replaced. Also, they not inventory my carpet,but “could be a lot more than content to own a single of their Associates come to my dwelling to get a estimate”! You should be kidding me!!!! Took 6-seven weeks for me for getting by means of to your company and move all my household furniture out for 2 days waiting, to locate this out! Definitely, unprofessional and very unsatisfied purchaser!!

I requested him to review page nine, where by it explicitly states Maryland Legislation. Your representative was really rude and Once i requested to talk to his supervisor, he said “he’s at lunch.” I requested which the supervisor phone me back, which he didn't. In superior religion, and not on account of any obligation, I achieved out to various asbestos remediation organizations and was explained to the exact same issue: “VAT will not compromise the air high-quality in a house.” Also, there is no challenge with exposure to it, as This is a non-pliable materials. In particular, I spoke for the owner at Jenkins Environmental, Inc. He advised me that getting a $400.00 air high-quality inspection was not well worth the Expense, as asbestos particles would only be while in the air if I ground the tiles in a very blender, which I had not. Your company created a suggestion to exchange the carpet in my house, which I accepted. The thought was my deposit. Your failure to finish the perform based on the observation within your carpet installers, who presumably don't have any encounter in abatement of environmental harmful materials, constitutes an unjustifiable breach of that contract. Your supervisor’s selection to assure me of a refund on my deposit and his failure to follow by means of on his assure was fraudulent and I believe done to prevent me from pursuing more action at that time. I've now asked on 3 different occasions for my deposit to be refunded. Even though I had been very much ready to operate with your company prior to my interactions with personnel users who deficiency customer service and interpersonal techniques, I not would like to do so. I am requesting a reaction to this concept. I absolutely hope that a resolution can be arrived at. However, if it is necessary to terminate the brief partnership, I'm asking for the final time that my deposit be refunded. Thank You.

(three) the stairwell carpet set up has by now started to become un-nailed and corners are starting pop up. This is a really latest discovery which was seen by us just yesterday.

We instructed him the entire task was being redone. We asked for Trevor and Miguel advised us He's off on Wednesdays. The installer remaining our dwelling. I referred to as CS and stated what took place. Marie from installations identified as and left a concept stating that it wasn’t set up for a complete substitute and that she would need to speak with her supervisor and Trevor. Marie, her supervisor, Trevor or Kim in CS would connect with back. No-one named back numerous occasions before CS Kim known as me back.

Around the 18th I didn't hear from anybody by 9:30am so I identified as and remaining a msg for Ashley. An hour went by and No get in touch with again so I named once again and spoke to Jaret who stated “I wasn't about the schedule today. Well which was Not fantastic and I commenced simply call persons at Empire and did a Chat with John who called the Kent Office environment he said they were seeking to Find an organization to come back.

We regret to hear this was your encounter and would want to additional aid you. Be sure to electronic mail your fears and account details to customersupport at empire-today.com, and point out Headquarters in the topic line, so we can further more assist you.

March 25, 2018 at four:forty nine pm I ordered carpeting for 4 bedrooms arising on four many years in the past which has a warranty. Guarantee was for five years. Expended a lot of money. Carpet was offered as leading of the road stain resistant premium quality carpet. Carpet is just not stain resistant and it has stretch in Each and every of the four bedrooms. My spouse And that i are empty nesters and possess our kid at your house once in a while as well as quests. Really reduced targeted traffic all over the several years. I contacted Empire Today and spoke that has a rep named Rosemarie (562-741-1432) Initial I was advised that my difficulty would be resolved with in per week. Two months went by and no reaction. I termed empire today carpet and flooring Rosemarie back and she or he first explained to me that I didn't Possess a guarantee??? After a dialogue with Rosemarie, she check here pulled my account and mentioned that I in truth had a five 12 months warranty and her supervisor Annette could well be getting in touch with me.

!!!!!!!! Heaven forbid any individual answer a telephone without sitting on hold for thirty or more minutes. No person appears to have the ability to assistance me in anyway. I'll DEFINITLY not be employing Empire on the remainder of my home.

Kim explained that she was intending to send an email on the GM John and Trevor letting them know of my problem/dissatisfaction and request for your simply call back ahead of Monday. I didn’t receive a contact again on Friday, December 1st. On Monday, December 5, 2017, I obtained a voice concept (speaker telephone) from Kim, Trevor and GM John M at eleven:53am EST. I used to be in a meeting and returned their call later that working day at one:50pm EST and left a message for Kim on the range she provided and then a voice concept on the overall CS variety, ext. 4515. I did not receive a get in touch with back.

November 29, 2017, The Get hold of states they will install the laminate flooring in my dining place lounge and tiny closet in the lounge and if the flooring will need leveling that was also included in my contract. See attached deal 14 webpages. The closet wasn't completed I used to be informed by the installer I left the stuff with the closet you and your partner can do this. The installer showed up at 830am by himself at 930am he identified as a person and began cursing and finding upset.

7b.) ET despatched installer with Completely wrong wax ring and wouldn’t Permit installer go the 1 mile to Dwelling Depot to select it up.

I explained to Lisa I realized on Friday at 10am I had been a priority on her call record and that you choose to Lisa waited until finally 321pm to get in touch with me right before you decide to remaining. If I used to be this type of priority you ought to have called me that early morning. Now you say it is possible to reinstall whenever Every time I'm obtainable. I defined to you that my window of option for Empire to suitable there misstate is previous I'm not accessible as I have a good timetable. You should have identified as me over the past ten times but you didn’t Then you certainly said you bought permission from upper administration to replace the flooring you ought to have carried out that on Saturday twelve/9/17 and why didn’t anyone phone me on Saturday. She couldn’t respond to that problem. I hold the voice mail she left.

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